Diodios: Product Returns/Refund Policy
Diodios: Product Returns/Refund Policy
Diodios, customers can return their products within 7 days after delivery as follows:
Products that arrive damaged in transit must be returned unused in their original packaging with all labels and garment tags attached.
Products that are worn and damaged, stained or altered in any manner will not be eligible for return/exchange.
Laser engraved products cannot be returned unless the technician has misspelled the name, initials or selected the wrong monogram contrary to your online instructions.
Your orders for Custom Bags or Accessories. These products cannot be returned/exchanged.
The exception would be products damaged in transit or materially defective.
Please click here to begin the Products Returns/Refund process.
Please describe either the product damaged area i.e leather’s skin, shoulder straps or hardware. We require you to provide a screen shot of the product with your claim.
Note: Diodios, will not return/exchange products to a P.O. Box Address.
The customer must provide a signature upon delivery or the package will be returned to your local couriers depot for pickup.
Note: This policy applies to any courier of choice DHL/FedEx/USPS etc.
If you are approved for a product exchange, we will mail the package to the customer address of record.
Your refund ( if applicable ) will be processed and a deposit will automatically be applied to your credit card or original method of payment within 7 to 10 business days after Diodio’s Bon Vivant has received your product return.
Note: Diodios, will be held harmless for taxes/tariffs ( if applicable ) charged by customs internationally without exceptions.
Late or missing refunds:
If you haven’t received your refund, check with your bank account representative.
Contact your credit card company regarding the refund processing and posting status.
If your inquiry’s are unsuccessful, please email diodios.com to escalate your refund.
On Sale/Closeout items:
Only regular stocked products may be exchanged or refunded. On sale/Closeout products cannot be refunded.
The exception would be products damaged in transit or materially defective!
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