Diodios Made In Italy: Product Returns/Refund Policy

Diodios Made In Italy:  Product Returns/Refund Policy  

Diodios, customers can return their products within 7 days after delivery as follows:

Products that arrive materially defective/damaged in transit must be returned unused in their original packaging with all labels and product tags attached.

Products that are worn/handled and damaged, stained or altered in any manner will not be eligible for return/exchange.

Laser engraved products cannot be returned unless the technician has misspelled the name, initials or selected the wrong monogram contrary to your online instructions.

Please click here to begin the Products Returns/Refund process.

Please describe briefly either the product damaged areas i.e handbags/accessories exterior or interior, shoulder straps or hardware etc. We require you to provide a screen shot emailed to our Return Department via info@diodios.com with your name,email and order number/tracking number of the product.

Note: Diodios, will not return/exchange products to a P.O. Box Address.

The customer must provide a Valid ID and Signature upon delivery or the package will be returned to your local couriers depot for pickup.

Note: This policy applies to any courier of choice DHL/FedEx/UPS/USPS etc.

If you are approved for a product exchange, we will mail the package to the customer address of record.

Your refund ( if applicable ) will be processed and a deposit will automatically be applied to your credit card or original method of payment within 7 to 10 business days after Diodios, Made In Italy has received your product return.

Note: Diodios, Made In Italy will be held harmless for taxes/tariffs,

( if applicable ) charged by customs internationally without exceptions.

Late or missing refunds:

If you haven’t received your refund on your credit card, contact the companies account representative regarding the processing and posting status.

If your efforts are unsuccessful, please email info@diodios with your contact number/email request to make inquiry regarding your refund. 

 

On Sale/Closeout items: 

Only regular stocked products may be exchanged or refunded. On sale/Closeout products cannot be refunded. 

The exception would be products damaged in transit or materially defective!

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